A general manager shovels stranded customers out of snow-blocked roadways. A salesman gives a touching eulogy at a life-long customer’s funeral. A consultant drives two hours to personally deliver a newly purchased vehicle. These are not the average stories you hear about customer experiences when it comes to buying a car. At AutoNation, we’re changing that.
Each quarter, AutoNation honors members of our team who have gone out of their way to create a customer experience like no other. The Chairman’s Award is one of the highest honors an associate can achieve when it comes to customer service. We’re excited to showcase the hard work and extra effort put forth by our AutoNation team to make the buying and servicing process better for people like you.
From our Chairman and CEO Mike Jackson:
Customer service is great, but we’re after something more. We’re after world-class customer service. Call it what you will, we’re looking to create a culture where we start with what other people consider outstanding and turn that into our baseline for performance. Then we go up from there.
Our goal is to make AutoNation synonymous with customer focus, giving people an experience that is simply unobtainable from another automotive retailer everywhere.
In a series of upcoming posts, you’ll hear more about these stories and the people behind them who make our company great. If you have a story about an associate who made your experience a pleasant one, we’d love to read it in the comments.
Nominate an associate
If you’ve had an experience with an associate at one of our dealerships that you’d like to nominate for a Chairman’s Award, fill out this form and let us know.