AutoNation

Mr. Jackson states:  ” we believe that our success is not measured by how many cars we sell, but by how many lives we touch.”  Well,…
my wife and I purchased a $43,000 T&C Limited at Town and Country Chrysler in Seattle.  Because we live 100 miles north of Seattle, it was agreed at the time of sale that the dealer would mail us our plates AND install the engine block heater. 
My wife has emailed our salesman (Trevor Faucet) and gotten no reply.  She faxed Mr. Faucet.  Again NO REPLY.  I phoned and spoke with the sales manager (David Dean), who said he would look into the sitution and Mr. Faucet or he would return my call.  No response.  Today I phoned for the manager (Greg Johnson) and of course could not get through but did leave  detailed phone message which also requested a return call.  (I don’t expect a return call)

QUESTION:  “Is this the experience you want your customers to have?  Is this the way you want your customers to be ‘touched’ by Nationwide?”  If so, please say so.  As it is, this tale of frustration is building and is being repeated to everyone who asks about our ‘new’ T&C Limited.

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Posted:  Nov 16, 2011 2.32 pm