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October 4, 2011  |  Comments
Service advisor or emergency responder?

Service advisor or emergency responder?

This post is part of an ongoing series that highlights our associates who have gone above and beyond to deliver memorable customer experiences. Read more about our quarterly Chairman’s Award.

Photo By AutoNation

AutoNation CEO and Chairman Mike Jackson present Desert Honda service advisor Leonard Hedstrom with his Above & Beyond Chairman's Award during the Las Vegas stop of the 2011 AutoNation Summer Tour in September.

Most of us have been there. It happens so quickly we often don’t realize we’ve been in a car accident until the car comes to a complete stop. Who do you turn to for help? 9-1-1, right? Of course, unless your service advisor at your last maintenance appointment made such an impression that you call him first.

Leonard Hedstrom at Desert Honda was recognized by a customer for responding to her desperate call for help after she had been in a car accident shortly after leaving the service department. He dropped what he was doing, rushed to the scene of the collision, drove the car back to the store and arranged for the customer to be taken home even though it was quite a distance away.

Leonard followed up by calling her at home over the next couple of days to check on her. She writes: “I highly recommend Leonard for this award! He richly deserves recognition for his extraordinary dedication to customer service!”

We couldn’t agree more. Our big thanks go out to Leonard for going above and beyond when it comes to customer service. Congratulations on your Chairman’s Award!

If you’ve had an experience with an associate at one of our dealerships that you’d like to nominate for a Chairman’s Award, fill out this form and let us know.

About Mallory Colliflower

Mallory Colliflower is a social media coordinator at AutoNation's headquarters in Fort Lauderdale, Fla. She manages AutoNation's social media accounts.
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