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December 22, 2011  |  Comments
The ‘key’ to great service

Photo By  Justin Bugsy Sailor

Creative Commons photo via Flickr.

The ‘key’ to great service

This post is part of an ongoing series that highlights our associates who have gone above and beyond to deliver memorable customer experiences. Read more about our quarterly Chairman’s Above & Beyond Award. You can also read about all of our previous award winners.

Anyone who has ever lost a ‘smart’ key can relate to this story. A tearful customer called Bankston Nissan in Dallas, Texas. The key to her vehicle was nowhere to be found; she was stranded at work. Thankfully, Senior Parts Advisor David Pruett took her call and rushed to the rescue.

Since his shift was over, Pruett offered to drop by her office with a key fob and try to get a new key programmed for her. After several hours of trying, he was unable to get the replacement key programmed, but went out of his way to drive the customer home. He promised that he would get the key working and, true to his word, he delivered the key to the customer’s office the very next day.  The customer said she had never had anyone go out of their way like that for her.

David Pruett, Bankston Nissan

David Pruett, left, receives the Chairman's Award from Bankston Nissan General Manager Jason Kopp.

If you’ve had an experience with an associate at one of our dealerships that you’d like to nominate for a Chairman’s Above & Beyond Award, fill out this form and let us know.

About Mallory Colliflower

Mallory Colliflower is a social media coordinator at AutoNation's headquarters in Fort Lauderdale, Fla. She manages AutoNation's social media accounts.
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