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February 28, 2012  |  Comments
Going beyond making the deal

Going beyond making the deal

This post is part of an ongoing series that highlights our associates who have gone above and beyond to deliver memorable customer experiences. Read more about our quarterly Chairman’s Award.

Gary Gainan, General Sales Manager at Champion Ford Mazda

At AutoNation, the comfort and trust of our customers are a priority. Gary Gainan, General Sales Manager at Champion Ford Mazda in Corpus Christi, Texas, exemplified this in this touching story:

A pair of loving parents recently bought their son, a soldier in the U.S. Army, a 2010 F150. Sadly, their son was injured by an improvised explosive device (IED) and was being rehabilitated at a military hospital. He would not be able to drive for many months.

The customers returned the truck to Gary for possible resale. Gary, having learned of their personal situation, worked hard to make sure the truck was resold quickly – with no loss to the customers.

In the customer’s own heartfelt words: “Please understand that the business part of the deal was not the issue. It was my wife’s pain of returning the truck knowing her son’s status. Gary understands, feels the need for compassion and puts the customer first beyond making a deal. You will have all of our future business because of Mr. Gainan’s passion for people.”

Thank you, Gary, for going above and beyond for all of your customers.

If you’ve had an experience with an associate at one of our dealerships that you’d like to nominate for a Chairman’s Award, fill out this form and let us know.

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