A vacation is supposed to be a time to relax. But when your vehicle breaks down, your stress level rises as you find yourself stuck in unfamiliar territory. That’s exactly what happened to a Customer while vacationing in Golden, Colorado.
Luckily for him, his vehicle was brought to Ken Clements, the Assistant Service Manager at GO Subaru West. Clements immediately went to work. He ordered the necessary parts and gave the Customer a loaner vehicle so he could return to his vacation.
Unfortunately, by the time the repairs were completed the customer’s vacation was over and he was home in Buena Vista, Colorado, nearly 200 miles away from our store. With the customer unable to pick up his vehicle for a few weeks, Clements jumped in the vehicle and made the three hour drive. Clements dropped off the Customer’s vehicle and drove the loaner back to the store all on a Sunday, his only day off.
AutoNation would like to thank Ken Clements for going above and beyond for his Customers and making sure someone’s vacation was not ruined.