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Tag Archives: Chairman’s Award

Inspiring Associate

Inspiring Associate

Like most people, Russell Ball needs a little pick-me-up before starting work. So, Russell listens to music in his car just before a busy selling day at Libertyville Toyota. However, unlike most people, Russell has a debilitating disease that requires …

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Major League Associate

Major League Associate

Chairman's Award Winner Tim Michalak receives a cake from BMW of Tucson General Manager Michael Famiglietti.

Every quarter, AutoNation hands out the Chairman’s Award to Associates who have gone above and beyond for their Customers. Hundreds of applicants with great stories are winnowed down to four, truly the best of the best. So, it should come …

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Vacation Hero

Vacation Hero

A vacation is supposed to be a time to relax. But when your vehicle breaks down, your stress level rises as you find yourself stuck in unfamiliar territory. That’s exactly what happened to a Customer while vacationing in Golden, Colorado. …

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A Love Story

A Love Story

It’s no secret that AutoNation loves our customers. This past Valentine’s Day, Pete Small, General Manager of Maroone Chevrolet of Fort Lauderdale, showed just how much we love our customers. A couple planned to spend Valentine’s Day watching Andrea Bocelli in …

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Going beyond making the deal

Going beyond making the deal

This post is part of an ongoing series that highlights our associates who have gone above and beyond to deliver memorable customer experiences. Read more about our quarterly Chairman’s Award. At AutoNation, the comfort and trust of our customers are …

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Late-night service for a few lucky customers

Late-night service for a few lucky customers

This post is part of an ongoing series that highlights our associates who have gone above and beyond to deliver memorable customer experiences. Read more about our quarterly Chairman’s Award. It’s past midnight and you realize that the car you’re …

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The ‘key’ to great service

The ‘key’ to great service

Photo By  Justin Bugsy Sailor

Creative Commons photo via Flickr.

This post is part of an ongoing series that highlights our associates who have gone above and beyond to deliver memorable customer experiences. Read more about our quarterly Chairman’s Above & Beyond Award. You can also read about all of our …

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Service advisor or emergency responder?

Service advisor or emergency responder?

Most of us have been there. It happens so quickly we often don’t realize we’ve been in a car accident until the car comes to a complete stop. Who do you turn to for help? 9-1-1, right? Of course, unless your service advisor at your last maintenance appointment made such an impression that you call him first.

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Service technician or star?

Service technician or star?

This post is part of an ongoing series that highlights our associates who have gone above and beyond to deliver memorable customer experiences. Read more about our quarterly Chairman’s Award. There is no red carpet, fancy catering tables or paparazzi …

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Creating customers for life

Creating customers for life

Myth or reality: A car salesman sends a customer to a competing dealership so that the customer can get exactly what they want. At Maroone Ford of Fort Lauderdale, Jim Voigt has been proving that it’s not a myth at all. Kind, helpful and honest people exist in the car industry and we’re proud to have him as a part of the AutoNation family.

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