Tag Archives: Employees

Community Star: BMW Tucson customers help food bank

Community Star: BMW Tucson customers help food bank

Photo By  AutoNation

BMW Tucson Service Valet Robert Higbee, General Manager Michael Famiglietti and Service Valet Jason Nolasco

Each quarter, AutoNation selects associates who have demonstrated an above and beyond desire to help those less fortunate in the communities we serve. In their honor, we will donate either $500 for individual efforts or $1,000 for team efforts to …

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2011: A year to be thankful

2011: A year to be thankful

Photo By  Jackie Kever

Creative Commons photo via Flickr.

As 2011 winds down, AutoNation would like to take this opportunity to express our thanks. Customers and associates First and foremost, we’d like to give thanks to all of our customers and associates. To our customers: We know you had …

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Service advisor or emergency responder?

Service advisor or emergency responder?

Most of us have been there. It happens so quickly we often don’t realize we’ve been in a car accident until the car comes to a complete stop. Who do you turn to for help? 9-1-1, right? Of course, unless your service advisor at your last maintenance appointment made such an impression that you call him first.

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Service technician or star?

Service technician or star?

This post is part of an ongoing series that highlights our associates who have gone above and beyond to deliver memorable customer experiences. Read more about our quarterly Chairman’s Award. There is no red carpet, fancy catering tables or paparazzi …

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Creating customers for life

Creating customers for life

Myth or reality: A car salesman sends a customer to a competing dealership so that the customer can get exactly what they want. At Maroone Ford of Fort Lauderdale, Jim Voigt has been proving that it’s not a myth at all. Kind, helpful and honest people exist in the car industry and we’re proud to have him as a part of the AutoNation family.

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Unexpected roadside assistance in Dallas

Unexpected roadside assistance in Dallas

Picture yourself on the way to work, stranded on the side of a busy highway during the peak of rush hour. It’s hot, you’re late and your car won’t start. Rick Griffin, a Call Center Associate at BMW of Dallas witnessed this first hand and treated it as an opportunity to help out a stranger.

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Sales associate flies, taxis and drives to deliver car

Sales associate flies, taxis and drives to deliver car

When it’s time to buy a car, most people take advantage of the convenience of their local automotive dealership: You show up, take a few test drives, pick your next ride and drive away. But for one AutoNation customer, the delivery process wasn’t as simple.

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General manager digs customers out of blizzard

General manager digs customers out of blizzard

This post is part of an ongoing series that highlights our associates who have gone above and beyond to deliver memorable customer experiences. Read more about our quarterly Chairman’s Award. Unless you’re like us and live in a state that …

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Around-the-clock service in Austin

Around-the-clock service in Austin

This post is part of an ongoing series that highlights our associates who have gone above and beyond to deliver memorable customer experiences. Read more about our quarterly Chairman’s Award. In Austin, Texas, Charles Reed has been a part of …

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Building long, meaningful customer relationships

Building long, meaningful customer relationships

Brad Drake has been a Maroone Chevrolet Fort Lauderdale salesperson for over 30 years. During that time Brad has worked hard to build close relationships with his customers. One customer had been particularly loyal to Brad and Maroone Chevrolet Fort Lauderdale, so much that he and his family had bought every car for the past 30 years from Brad.

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